Definitions and legal references

This Website (or this Application): The property that enables the provision of the Service.

The owner (or We or Us): Vivanda Gourmet - The natural person(s) or legal entity that provides this Website and/or the Service to Users.

Product (or Service): Product (or Service) refers to the items provided by this Website as described on this Website.

User (or You): The natural person or legal entity that uses this Website.

Thanks for purchasing our products at operated by Vivanda Gourmet.


1. Product Returns/Replacement:

Please note that due to nature and of our products that we sell, we do not provide any kind of returns or refunds on purchases of our products.

2. Wrong Items Ordered by Mistake:

i. Please note that due to nature and of our products that we sell, you may not be eligible for any kind of refund or return in case you placed order for wrong items that you did not originally intend to order but such an order was placed by mistake and payment for the same was received by us from you.

ii. We request our customers to kindly check your ordered items, cart, order total, etc thoroughly on our checkout page before placing an order with us on our website and then only make the payment.

3. Items Ordered are Missing, Damaged, Rotten or Contaminated:

i. You may connect with us for additional information or help in case of special/specific following conditions:
  • Product received was in a physically damaged condition at the time of delivery.
  • Have one or more parts/contents of packaging/accessories missing from the order.
  • Does not match with what was originally ordered by you and wrong items were delivered to you.

ii. Our team of professionals will evaluate this special/specific condition and may make arrangement in guidance of fair purchase and product policies. In case, our team requests you to send the product back to us and after we receive the product, our team shall inspect it and process your replacement, if valid and applicable under these special/specific conditions. Vivanda Gourmet reserves its right to deny service/replacement in such a case if evaluation done by our team disapproves any claims made by the customer. Final decision in such special/specific cases shall be taken by Vivanda Gourmet and it shall be the responsibility of the customer to abide and follow the said decision taken Vivanda Gourmet at such a point of time.

iii. Time Period: If our products have arrived damaged, rotten or contaminated in any way, please contact us within 2 days (48 hours) from your date of delivery.

iv. If the product is damaged, rotten or contaminated in any way, and/or you have initiated the return after 2 days (48 hours) have passed, you will not be eligible for any kind of return/refund.

If you would like to request a return/replacement, please feel free to contact us by

  • Phone: +919920723723
  • Email:

4. On Sale Items:

Items on sale (with discounted pricing) will not be eligible for return/refund in any case.

5. Shipping & Delivery:

i. Shipping Cost applicable to your total purchases are as follows:

Sr. No

Total Billing

Shipping/Delivery Cost


₹250 - ₹1,000



₹1,001 - ₹2,499



₹2500 - ₹3,499



₹3500 - ₹4,999



₹5,000 and above


ii. You will be responsible for paying for your shipping costs for returning your items as well. Please note that shipping costs are non-refundable in case of purchases as well as refunds.

iii. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We generally and tentatively ship within next working day and maximum up to 7 working days.

6. Refund:

i. Under special/specific conditions as explained in 3.i, 3.ii, 3.ii, 3.iv, Vivanda Gourment reserves its right to deny any refund incase of inapplicability and invalidity during evaluating the product.

ii. Vivanda Gourmet will first strive to provide replacement under special/specific conditions as explained in 3.i, 3.ii, 3.ii, 3.iv, In case if replacement is not possible and we may decide to provide full or partial refund for such orders.

iii. The decision of Vivanda Gourment will be final and binding on the customers as explained in 3.ii.

iv. The money will be refunded to the original payment method you used during the purchase in such special/specific case as explained in 3. i, 3.ii, 3.iii, and 3.iv. Subject to decision of Vivanda Gourmet.

v. Please note that it may take 7 business days for a refund to show up on your account or original mode of payment.

If you have any additional questions, feel free to contact us using the contact information below.

Vivanda Gourmet
F216, Sharad Estate, Lake Rd, Bhandup (W)
Mumbai. Maharashtra. 400078
Phone: +919920723723


Last Updated: August 24, 2022